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Technical support

Technical support

Providing 24/7 technical support for ROV operations worldwide

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Global Support

Global remotely operated vehicle (ROV) operations require global support and TechnipFMC has the capability and capacity to deliver comprehensive technical support. Our technical support is provided to all clients at no additional cost or post-delivery fee including a 24/7, 365 days a year helpline to support urgent technical requests supplemented by a dedicated email address for non-urgent technical needs direct or through the client’s Oracle portal.

Proactive communications

Additional support is provided by the technical support team where a technical support engineer can be assigned to discuss operational needs and requirements. This method of proactive communication and technical tracking has proven to be effective and valuable with multiple clients

Global Presence 24-Hour Technical Support
Within the USA +1.866.342.2562
Outside the USA +44 (0) 1224.668033
Email: Schilling.TS@TechnipFMC.com

Comprehensive technical support

Backing our clients globally

We have the capacity to provide technical support for ROV operations worldwide.

  • On-site hands-on field service
  • Client dedicated portal
  • Full range of spares
  • Comprehensive technical training

Client portal

We now offer an integrated Schilling Robotics client-specific portal. The portal makes available technical data, drawings, certification and ROV build information in one location for easy access.

Technical alerts and software updates can be uploaded to the portal, which also tracks workflows and other reports. By reducing the complexity of storing and retrieving information, the portal provides greater efficiencies for clients interfacing with our technical support.

Spares

We provide a full range of spares to support ours clients’ operations as part of our global aftermarket service. This service includes an inventory of critical operational spares plus refurbished parts at a lower cost with warranties. Clients can access the inventory through a web-based portal and place an order 24/7. Personnel also are available to provide support by email or telephone.

Spare Part Sales
North America and Asia: +1 530.753.6718
Europe and West Africa: +44 0.1224.271000

On-site service

We support clients worldwide with factory trained technicians for integration and mobilization. Services include vessel installation and commissioning, sea trials support, on-site maintenance and upgrade support and emergency callout.

Client training

TechnipFMC offers client training at two locations or at the client’s facility, including onboard their vessels. Locations include the Schilling Robotics’ manufacturing facility in Davis, California, USA or the Schilling Robotics Limited facility at TechnipFMC’s Westhill Scotland UK facility. Both locations are equipped with training vehicles, manipulators and simulators.

The in-depth ROV course covers the tether management system, control system, power distribution unit and topside controls, including pre- and post-dive checks and simulated operations. Manipulator courses cover operation, maintenance and repair.